FAQ
Why choose HaveRug?
- We are a great online shop offering high quality hand-woven Persian carpets.
- A unique collection of top-notch designs from 15 mail places of weaving in Iran.
- Our prices are competitive, even with the prices in domestic market of Iran.
- We issue international certificates with unique codes for our carpets. The codes are assigned by the National Iranian Center for Coding Goods and Services, under direct supervision of National Iranian Carpet Center and GS1, and these certificates are authenticated by Iran Chamber of Commerce.
- Quality control of the carpets in three distinct stages.
- Quality assurance through Satisfaction Guarantee; customers can return carpets to us if they are not satisfied.
- Free shipment, to every location in the world, in less than 14 days with delivery to the door of our customers.
- We accept the responsibility of delivering the carpets without any damage to our customers
How to purchase?
To have a really valuable hand woven carpet, enter the Have Rug purchase process; It is as easy as counting 1,2,3,4:
- Click on "Gallery" option in the website and choose your desired products. It will be then transferred to your purchase basket automatically.
- Confirm the content of your basket to have a printable PROFORMA INVOICE including a description of your product, its quantity & costs and total payment.
- Payment for the products can be done via credit cards (MASTER card, VISA card, etc.) all around the world or SHETAB system in Iran.
- After payment, you will receive a printable signed & sealed INVOICE. Your product will be sent for you in 24 hours via TNT express freight services, BIMEH IRAN insures your products during the shipment. All of the products are delivered by certificate of origin ensuring that this carpet is fabricated in IRAN
How to pay?
- Online through Saman Bank Card
-
Bank transfer through MasterCard, Please follow
the following procedure.
- Go to the website of the issuer of your Master Card
- According to the e-banking procedure of your bank transfer the amount stated in the "total" part of the HaveRug proforma invoice issued of your purchase to the Master Card number.
- Email us the online report of your transaction at info@haverug.com
- Telegraphic transfer on Letter of Credit
What are bank accounts?
1- One Card
International (Master Card)
Account No. : 5488 6360 2019 5005
2- Bank Melli Iran (Iran National
Bank)
Account No. : 0102984598006
Type of Account: SIBA
Branch ID: 1707 Pol-e-Roomi
Branch Address: Pol-e-Roomi, Dr. Shariati Ave., Tehran, Iran
Tel: 0098 21 22646753
Fax: 0098 21 22604264
3- Bank Saman
Account No. :809-40-2843960-1
Type of Account:
Branch ID: 809 Mirdamad
SWIFT Code: SABCIRTH8 MD
Branch Address: No. 118, Mirdamad Ave., Tehran, Iran
Tel: 0098 21 22902001-10
Fax: 0098 21 22275892
What are terms and conditions?
Shipping And Handling
Free Worldwide delivery for all items. (International shipping are offered
totally free of charge).
Delivery Schedule
We process your orders straight away, however, please allow 2-3 working days.
Back Orders
If you have missed out on any of our items, do not despair, we will contact you
to inform you of its earliest arrival.
Tax Charges
The price you pay includes Vat.
Credit Card Security
We use the latest technology available for our online shop. All the credit cards
transactions are encrypted using SSL 128 bit encryption. They are not held in
clear text on any web site.
Guarantee
We pride ourselves in guaranteeing your total satisfaction. Please feel free to
contact us regarding any query you may have on: info@haverug.com
Reaching Us
For all general enquiries please email info@haverug.com
Returns Policy
If there is any reason why you are not completely satisfied with your purchase,
simply follow the procedure bellow for a speedy full refund:
1- Obtain a return authorization number via email.
2 - Send the item and your receipt, with the authorization number written on the
receipt, via recorded delivery, to reach us within 1 month of the date of the
invoice